Geomedical Medical Ltd.
GENERAL TERMS AND CONDITIONS
For the use of HEALTHCARE SERVICES for clients
GENERAL PROVISIONS
1.1. These general terms and conditions (hereinafter: GTC) apply to all offers made by Geomedical Medical Limited Liability Company (registered office: 1066 Budapest, Jókai Street 6.; company registration number: 01-09-194235; tax number: 25005442-2-42; represented by: Dr. Zsófia Horváth, Managing Director), as a private healthcare provider not financed by public funds (hereinafter: Service Provider) regarding the use of its healthcare services, and accepted by the Client’s relative/third person designated to receive or receiving healthcare services [Section 3(a) of the Healthcare Act] (“Patient”), as well as to all contractual relationships established between the Service Provider and the Patient (hereinafter collectively: Parties).
Geomedical Healthcare Center Managing Director: Dr. Zsófia Horváth Address: 1066 Budapest, Jókai Street 6. Operator: Geomedical Medical Ltd. Phone: +36 1 999 9500 Email: info@geomedical.hu Web: www.geomedical.hu
1.2. These GTC shall apply to all contracts for the provision of healthcare services (Service Contract) between the Parties.
The contractual relationship between the Parties begins on the date when the Service Provider accepts (verbally or in writing) the Patient’s offer (appointment booking) to appear at the Service Provider and use the service.
The Patient signs a consent form (Consent Declaration) at the Service Provider’s reception during their first visit.
1.3. By signing the Consent Declaration, the Patient acknowledges that the Service Provider has made it possible for the Patient to become familiar with the content of these GTC before concluding the Service Contract, and by signing the Contract, accepts the GTC as binding.
1.4. The Service Provider states that it will publish any modifications to these GTC and the modified provisions on its website, while simultaneously making the consolidated GTC available at the same location. The Service Provider states that the modified provisions are binding and applicable to all Patients and all future healthcare services provided to them.
1.5. The Parties enter into the Service Contract for a fixed term, until the completion of the healthcare service selected by the Patient by the Service Provider, during which period the provisions of the current valid and effective GTC shall govern the use of the ordered healthcare services, with any deviations specified in the individual Service Contract.
1.6. The Service Provider declares that it meets all legal requirements necessary for performing the healthcare service activities specified in these GTC, has a valid and effective operating license. The persons providing services in the name and on behalf of the Service Provider, as well as the Personal Contributors, are registered in the health administration authority’s registry, and the Service Provider has appropriate liability insurance for providing the service.
HEALTHCARE SERVICE
2.1. The Patient uses the Service Provider’s services based on their individual decision, own choice, or decision of their legal representative or – in certain cases – employer, voluntarily.
2.2. The legal relationship between the Parties arising from the Service Contract is governed by the general and special rules of the Civil Code, provisions of the Healthcare Act, other legislation, and professional guidelines.
2.3. By using the healthcare services, the Patient acknowledges and consents that the Service Provider may also use contributors to fulfill the ordered service(s) – particularly for medical care, other special medical interventions, treatments, and other services requested by the Patient – for whose mediated activities the Service Provider is liable as if it had performed the activities entrusted to its contributors itself.
2.4. Use of the service is possible after prior telephone or online registration and appointment booking.
2.5. Any external circumstances beyond the Parties’ control, unavoidable external cause that was not foreseeable at the time of contract conclusion, and whose avoidance was not expected from the Parties, and which negatively affects (may affect) the performance of this contract, constitutes force majeure:
▪ and is not within the responsibility of either the Service Provider or the Patient: ▪ force majeure (e.g., earthquake, flood, war, sabotage, rebellion, bombing, or other emergency, natural disaster, fire, strike, and measures taken at the disposal of bodies authorized under the National Defense Act), ▪ unavoidable external intervention.
Force Majeure does not constitute a breach of contract on the Service Provider’s part.
2.6. If circumstances described in point 2.5 occur, the Service Provider is obligated to mitigate damages and offers the following in this regard: postponement of the planned service to a later date (if the postponement does not endanger the Patient’s health, physical integrity, or life), compensation of the Patient in other ways through benefits in kind (healthcare services).
2.7. The Service Provider provides healthcare and comfort services as specified on its website – while maintaining all professional and legal regulations – for which the Patient pays the consideration indicated in the current Price List published on the Service Provider’s website.
2.8. By signing the consent declaration, the Patient acknowledges that every medical intervention and treatment carries risks, and all risks for which the doctor cannot be held responsible must be borne by the patient. The course and duration of recovery may vary for each Patient or differ from the average.
PROCESS OF CARE
3.1. General Information Opening Hours: Monday – Friday 8:00 AM – 8:00 PM
3.2. Contact Information: Reception +36 (1) 999-9500; during opening hours Website: www.geomedical.hu Email: idopont@geomedical.hu
3.3. Appointment Booking, Registration, Establishment of Contractual Relationship:
Appointment scheduling in person and by phone is only possible during opening hours, online booking is available at any time. Appointment booking constitutes an offer. The appointment booking becomes valid upon verbal or written confirmation by the Service Provider; the offer is then accepted and the contract is established.
Accordingly, the following constitute orders from the Client:
- appointment booking in person or by phone at the Service Provider’s customer service, or online through its IT system for specific healthcare services
Given that patient care in medical offices is continuous, there may be delays in starting the examination/treatment compared to the pre-arranged appointment time.
If the Patient arrives late for the pre-arranged appointment and the delay does not exceed 10 minutes, the Service Provider will perform the agreed medical examination during the consultation. If the Patient’s delay exceeds 10 minutes, the Service Provider will offer the Patient a new appointment or the possibility to perform the examination later that day, depending on the schedule of planned medical examinations.
A new appointment booking is required for each new visit.
The Patient’s registration, data recording, completion and signing of declarations and contracts necessary for using the services takes place at the Service Provider’s Reception (Outpatient Center, Surgical Center). The Patient acknowledges that they must provide the following information to use the services: family name and given name place and date of birth mother’s name Social Security Number (or passport, ID card if available) phone number email address
The Service Provider is entitled and obligated to handle the data provided as above according to the current Data Protection Policy.
Prior to using surgical or other invasive procedures, if the Service Provider provides an individual quote, the Patient must – if requested by the Service Provider in writing – accept it in writing and confirm it via email. Without this, the service cannot begin. A further condition for using outpatient services is completing and signing the Registration Form.
The Consent Declaration may be signed by the Patient or their legal representative. In the case of minor Patients, the legal representative/Client acknowledges that the Service Provider is not entitled to and cannot verify the exercise of parental custody rights, thus the Service Provider cannot bear any responsibility in this regard. The Parent/Client declares, being aware of their responsibility, that they request care for the minor child in accordance with applicable laws.
The parties expressly agree that the Service Provider may also use contributors to fulfill the ordered service(s), for whose activities it is liable as if it had performed the activities entrusted to its contributors itself.
Prior to surgical procedures, written coordination takes place with the Patient, whereby the Service Provider provides information to the Patient, and they verbally agree on the expected arrival and departure times. The information covers the Patient’s tasks (last time for food and drink consumption, surgical preparations), and the content of care.
For outpatient care, the Service Provider maintains electronic outpatient records of the Patient’s examinations and procedures, which documents are handled as patient documentation according to relevant regulations.
Teleconsultation can be used for a separate fee, with advance payment, under the following conditions: teleconsultation does not replace personal doctor-patient meetings during teleconsultation, a partial examination takes place, the doctor makes their recommendation based on data and medical documentation provided by the Patient the Patient bears exclusive responsibility for the authenticity and completeness of health data sent to the Service Provider (any withheld data or medical documentation may mislead the doctor in forming their opinion) it is the Patient’s exclusive responsibility to deliver documentation to the Service Provider Patient consents to the processing of their health data during the teleconsultation During the teleconsultation service, the Service Provider’s responsibility extends only until the formulation of the medical opinion/recommendation; the Service Provider bears no responsibility for following the written/spoken instructions and for changes in health condition resulting from non-compliance.
When booking screening packages, a minimum of two examinations or appointments are booked, which must be paid by the Client/Patient in one sum at the package price at the first booked appointment.
3.4. The Contract between the Parties is established for a fixed term.
3.5. Ordering, Cancellation:
If the Patient cannot attend the ordered examination for any reason and does not cancel it in writing (via email) or at the Service Provider’s customer service at least 1 working day (24 hours) in advance, the Service Provider is entitled to request and invoice an availability fee to the Client/Patient. The availability fee is 50% of the ordered care fee, which the Client/Patient must pay on-site in cash, by bank card, or by bank transfer within 15 days of receiving the payment request sent to their mailing address. For booking procedures and screening packages, if the fee for the booked care exceeds HUF 100,000, cancellation or modification of the booked appointment(s) is possible free of charge up to 48 hours before the first appointment. In case of cancellation or modification within 48 hours, 50% of the booked procedure fee will be invoiced.
3.6 Cases of Contract Termination/Cancellation
The Contract terminates upon the occurrence of any of the following cases:
- by mutual agreement of the Parties,
- upon the Service Provider’s dissolution without a legal successor,
- upon withdrawal of the Service Provider’s operating license,
- by regular termination,
- by immediate termination,
- upon fulfillment of the contract
- upon the Patient’s death The Patient is entitled to terminate the Service Contract immediately at any time, but must be liable for the Service Provider’s already undertaken obligations (thus – among others – must reimburse the cost of intermediary services ordered by the Service Provider).
3.7 The Contract can only be modified by mutual agreement in writing, except in cases where either law or these GTC allow verbal legal declarations.
PATIENT RIGHTS
I. Right to Self-Determination
I.1. The Patient has the right to self-determination. Within this framework, the Patient can freely decide whether to use the Service Provider’s healthcare services, and during these services, which interventions they consent to or refuse. However, the Patient’s decision does not affect their payment obligation regarding services already performed or commenced by the Service Provider, the consideration for which they must reimburse to the Service Provider.
I.2. The Patient has the right to participate in decisions regarding their examination and treatment. Any medical intervention by the Service Provider requires the Patient’s consent, free from deception, threats, and coercion, based on appropriate information. The Patient may give this consent verbally, in writing, or through implicit conduct, unless relevant legislation provides otherwise.
I.3. The Parties agree that previously performed medical examinations, transferred patient documentation and/or payment of the invoice by the Patient shall be considered as consent given under this interpretation.
I.4. The Patient may, at their own expense and with prior notification to the Service Provider, initiate examination by another doctor contracted with the Service Provider regarding the established diagnosis, recommended therapy, planned discharge from inpatient facility, or referral to another healthcare provider.
I.5. A competent Patient – unless the Healthcare Act (hereinafter: HA) provides otherwise – may, in a public document, private document with full probative value, or – if unable to write – in a declaration made in the presence of two witnesses a) designate a competent person who is entitled to exercise the right of consent or refusal on their behalf, and who should be informed under Section 13 of the HA, b) with or without designating a person under point a), exclude any person from among those listed in Section 16(2) of the HA from exercising the right of consent and refusal on their behalf, or from receiving information under Section 13 of the HA.
I.6. If the Patient is incompetent and there is no person entitled to make declarations under point a) of the previous I.5 paragraph, the persons listed in Section 16(2) of the HA are entitled to exercise the right of consent and refusal in the order specified therein.
I.7. The Patient is entitled to interrupt the use of healthcare service at any time, however the Patient must pay for the Service Provider’s resulting damages and incurred, justified, and proven costs, the Service Provider is entitled to withdraw from the concluded contract, the Patient assumes responsibility for damages to their health condition, except if these would have occurred even without interrupting the use of healthcare service.
I.8. The provisions of I.7 shall be appropriately applied to cases where the Patient does not appear at the control examination undertaken or prescribed by the Service Provider, does not immediately inform the Service Provider about complications arising in connection with the used healthcare service, or in case of impediment, immediately after the impediment ceases, or refuses the intervention offered by the Service Provider for treating the complication, or does not consent to examinations necessary for establishing the diagnosis.
II. Right to Contact
II.1. The Patient may exercise their right to contact as provided by the HA at the Service Provider depending on existing conditions, respecting the rights of other patients, and ensuring uninterrupted patient care.
II.2. The Patient may prohibit the disclosure of the fact of their care, (medical) treatment, or other information related to their care, (medical) treatment to others, except where the HA or other legislation provides otherwise.
III. Right to Refuse Care
A competent Patient has the right to refuse care specified in the contract. In this case the Patient must pay for the Service Provider’s resulting damages and incurred, justified, and proven costs, the Service Provider is entitled to withdraw from the concluded contract, the Patient assumes responsibility for damages to their health condition, except if these would have occurred even without interrupting the use of healthcare service.
IV. Right to Access Medical Documentation
IV.1. The Service Provider maintains electronic and paper-based medical documentation about the Patient, their personal data, medical history data provided to the Service Provider, ordered services, performed interventions, which it is entitled and obligated to store for the period specified by law.
IV.2. The Patient is entitled to know the data contained in their medical documentation and has the right to request information about these in accordance with current data protection laws, as specified in the Service Provider’s Data Protection Policy.
IV.3. The Service Provider possesses the medical documentation, while the Patient possesses the data contained therein.
IV.4. The Patient is entitled to inspect the medical documentation and make or request excerpts or copies of it.
IV.5. The Patient is entitled to authorize in writing a person designated by them during the period of their healthcare care related to their given illness to inspect their medical documentation and make copies thereof. The Patient has the right to declare who may be informed about their illness, its expected outcome, and whom they exclude from partially or fully accessing their health data. The Patient must inform the Service Provider of this declaration in writing when concluding the Service Contract and provide it to them in writing.
IV.6. After the completion of the Patient’s healthcare care, only a person authorized by the Patient in a private document with full probative value is entitled to inspect the medical documentation and make copies thereof. The Patient has the right to declare who may be informed about their illness, its expected outcome, and whom they exclude from partially or fully accessing their health data. The Patient must inform the Service Provider of this declaration in writing when concluding the Service Contract and provide it to them in writing.
IV.7. The health data of the person concerned must be communicated even without their consent if required by law or if necessary for the protection of others’ life, physical integrity, and health.
V. Right to Information V.1. By paying for the Service, the Patient declares that prior to using the healthcare service that is the subject of the Contract, they have received information about:
- their health condition, including its medical assessment,
- recommended examinations and interventions,
- potential benefits and risks of performing or not performing the recommended examinations and interventions,
- planned dates for examinations and interventions,
- possible alternative procedures and methods,
- the process and expected outcome of care,
- further care requirements,
- recommended lifestyle, and
- decision-making information regarding examinations and interventions, in a form they understood, received answers to their questions about the care and the above matters, and based on this, freely considered the circumstances related to the care before deciding to enter into the Contract and receive healthcare services.
V.2. The Provider has informed the Patient about their patient rights and how to exercise them in these General Terms and Conditions.
V.3. The Provider delivers the agreed healthcare services in compliance with legal, professional, and ethical rules, keeping the Patient’s healthcare and other interests in mind, without guaranteeing specific results – unless explicitly stated in the contract. The Provider assumes no liability for complications arising from information withheld by the Patient, or from congenital, hereditary, or other unknown diseases that could only have been diagnosed through examinations not required by law or professional standards.
VI. Choice of Doctor VI.1. The Patient has the right to choose a specialist physician affiliated with the Provider. The Provider ensures that primarily the chosen doctor performs the examination or intervention unless the Patient explicitly requests a different doctor. The Provider arranges for substitution in case of the chosen doctor’s absence or unavailability.
VI.2. Considering the nature of activities performed by the Provider and its employed doctors, the Provider notes that in certain unforeseen circumstances (e.g., illness), the doctor chosen by the Patient may be unable to be available at the pre-arranged time to treat the Patient. In such cases, the Provider commits to immediately contacting the Patient through one of the provided contact methods upon learning of the chosen doctor’s unavailability, and informing them – at the latest at the agreed time on-site – about the doctor’s unavailability, whether a substitute doctor can be provided at the agreed time, and whether the Patient accepts this substitute. If the Provider cannot arrange for a substitute doctor, or if the Patient does not accept the substitute, the Parties must arrange a new appointment. The Patient is not entitled to any compensation for appointment changes due to the above reasons and cannot make such claims.
PATIENT OBLIGATIONS
5.1. The Patient is responsible for their own health condition to a reasonable extent and must not engage in behavior that would jeopardize the success of the healthcare service that is the subject of the Contract. The Service Provider assumes no responsibility for damages resulting from such behavior.
5.2. During their care, the Patient must refrain from any behavior and activity on the premises of the Service Provider’s healthcare institution that knowingly endangers others’ health beyond the socially acceptable risk level. In case of serious or repeated violation of this provision, the Service Provider is entitled to terminate the contract with immediate effect and claim compensation from the Patient for services already provided and resulting damages.
5.3. When using the healthcare service, the Patient must respect the relevant laws and the house rules, operating regulations, and other public policies of the office building housing the Service Provider’s headquarters.
5.4. The Patient – if their health condition allows – must cooperate with healthcare workers involved in their care according to their abilities and knowledge as follows:
inform them of everything necessary for diagnosis, preparing appropriate treatment plans, and performing interventions, particularly about all previous illnesses, treatments, medication or therapeutic product use, and health-damaging risk factors, inform them – in connection with their own illness – about anything that might endanger others’ lives or physical integrity, particularly about infectious diseases and conditions that preclude occupation, in case of infectious diseases, name persons from whom they may have contracted the infectious disease or whom they may have infected, inform them about all previous legal declarations made by them concerning healthcare, comply with instructions received from them regarding their medical treatment, respect the rights of other patients and employees in a legal relationship with the Service Provider.
5.5. In case of violation of obligations contained in this Section 5:
the Patient must pay for the Service Provider’s resulting damages and incurred, justified, and proven costs, in case of serious or repeated violations, the Service Provider is entitled to terminate the contract with immediate effect, particularly for violations of obligations in Section 5.4 points 1), 2), 3), 4), and 5), the Patient assumes responsibility for damages to their health condition or otherwise, except if these would have occurred even without the violation of obligations.
5.6. The Patient treats confidentially any information about the Service Provider’s operations learned during service use and may not disclose it to third parties, authorities, or courts without the Service Provider’s consent – unless otherwise provided by law or enforceable administrative or court decision. This confidentiality obligation remains in effect after the Contract’s termination or fulfillment.
SERVICE FEES AND PAYMENT TERMS
6.1. The Patient acknowledges that the Service Provider performs all healthcare services as a private provider, i.e., not financed by social security, thus the Patient must pay fees to the Service Provider for healthcare and comfort services.
The Patient can find current indicative service fees for healthcare services on the Service Provider’s website (www.geomedical.hu), and the Service Provider provides information about fees determined based on the current price list in person at reception and/or by phone.
6.2. The service fee must be paid to the Service Provider immediately after the healthcare service provision, against an invoice. Teleconsultation fees are exceptions, which the Patient pays in advance. The Service Provider is entitled to suspend service provision until this amount is paid.
For intermediary services that the Patient uses from external providers and whose fees are known in advance, the Patient must pay at the time of ordering against an invoice, and the Service Provider is entitled to suspend service provision until this amount is paid.
6.3. Service fees are paid in Hungarian Forints against the Service Provider’s invoice, at the time of service use, by cash, bank card, or health insurance card.
6.4. The Patient acknowledges that unless agreed otherwise, the legal relationship is established between them and the Service Provider, thus they must pay all fees directly to the Service Provider within the deadline indicated on the issued invoice.
This also means that when using external contributors, they have no payment obligation toward contributors (companies, institutions) contracted with the Service Provider, unless the Parties agree otherwise in advance.
6.5. The Patient may pay service fees through a health insurer. In this case, after sending documents required by the health insurer, the health insurer pays the service fee to the Service Provider. If the health insurer does not pay the service fee (or not completely) to the Service Provider within 60 (sixty) calendar days from the Service Provider’s complete submission of documents and invoice payment deadline expiry, then – regardless of the reason – the Patient must immediately pay the service fee to the Service Provider upon the Service Provider’s request. In this case, if the insurer makes subsequent payment, the Service Provider will transfer the amount paid by the Patient within 30 days of its receipt.
6.5. The Patient must specify the name and contact details of the health insurer through which they wish to finance their care. The Patient must credibly prove the existence of their insurance relationship. The Service Provider bears no responsibility for deficiencies or errors in data provided by the Patient.
6.6. If the health insurer also stipulates payment of deductible in their statement, the Patient must pay the deductible fee to the Service Provider before leaving the Service Provider – based on the Service Provider’s invoice.
6.7. In case of payment delay, the Service Provider is entitled to refuse providing any further healthcare services until the Patient settles their outstanding debt.
6.8. The Service Provider may only provide services involving additional costs not fixed in the Price List after prior written notification to the Patient. After notification, by using the service, the Patient accepts the conditions of using the service involving additional costs and payment of its consideration. These costs must be paid on the day of departure by cash, bank card, health insurance card, or advance transfer against invoice.
6.9. The Service Provider reserves the right to begin providing certain services involving additional costs only after payment of consideration.
6.10. The Patient acknowledges that the Service Provider is entitled to enforce its overdue claims – not fulfilled despite payment notice – through litigation and non-litigation means, use all available legal instruments to enforce its claims, assign them to third parties, and charge all costs of these claim enforcement methods to the Patient.
6.11. The Service Provider is entitled to unilaterally modify its current service fees. The Service Provider must make available the fact of fee modification and the effective price list at the Service Provider’s Reception at least 5 (five) days before the modification takes effect. Modified fees by the Service Provider do not apply to healthcare services already ordered by the Patient under and within the framework of already concluded Service Contracts.
DATA PROTECTION, PERSONAL DATA PROCESSING
7.1. The Patient acknowledges – in accordance with point 3.3.6 of these GTC – that to use the service, they must provide the following data to the Service Provider: family and given name, birth name, place and date of birth, mother’s name, address, phone number, email address. For concluding the Service Contract, it is necessary that the Service Provider request identification documents (ID card, passport, or driver’s license) and address card for Patient identification, and make copies if necessary.
7.2. By signing the Consent Declaration, the Patient consents that the Service Provider makes available health and personal data, information necessary for fulfilling the Service Contract provisions and required by law, relating to them and necessary for performing the service activity, and that the Service Provider’s contributors, intermediary service providers may access it for performing services, and the Service Provider may forward necessary data to them according to the current Data Protection Policy. The Service Provider publishes on its website, in the Data Protection Policy, the list of external persons, organizations (with their services named) participating in service provision.
7.3. The Service Provider is committed to the highest level of legally prescribed protection of Patient data. The Service Provider publishes its Data Protection Policy on its website and at its headquarters.
7.4. The Service Provider performs data processing based on the Patient’s prior consent in all cases in full compliance with current legislation, particularly the Act CXII of 2011 on Information Self-Determination and Freedom of Information (Info Act) and Act XLVII of 1997 on Processing and Protection of Health Data and Related Personal Data.
COMMUNICATION OF TEST RESULTS AND HEALTH INFORMATION
8.1. The Patient acknowledges that test results and health information related to the Patient cannot be communicated by phone.
8.2. An exception is life-threatening abnormality, in which case the personal data collector may receive information on a previously provided phone number after identity verification and personal identification.
8.3. The Patient acknowledges that the Service Provider forwards health examination results and information to their treating physician, who is authorized to provide information about their content to the Patient.
COMPLAINT HANDLING
9.1. The following staff member of Geomedical handles complaints regarding healthcare services: Address: Dr. Zsófia Horváth, Managing Director Email: info@geomedical.hu
The Service Provider accepts complaints regarding healthcare services only from the Patient or their authorized representative proven in writing.
9.2. The Service Provider accepts complaints only in writing. In case of verbal complaints, the Service Provider immediately ensures written documentation by recording minutes. The Service Provider evaluates complaints within 7 days of receipt or submission/recording in writing, or with written justified extension within maximum 30 days, and notifies the Patient in writing of its result.
9.3. If the Patient is not satisfied with the response received from the Service Provider, they may contact the following forum: patients’ rights representative: Dr. András Mina
Phone number: +36-20/489-9577 Email address: andras.mina@ijb.emmi.gov.hu Office hours: prior arrangement required Office location: Psychiatric and Psychotherapy Clinic ground floor faculty room (1083 Budapest, Balassa J. St. 6.)
FINAL PROVISIONS
10.1. The Service Provider is entitled to unilaterally modify the GTC at any time but must publish the fact of modification and the modified GTC on its website. Modification of these GTC does not affect previously concluded contracts.
10.2. In matters not regulated in these GTC, the provisions of Act V of 2013 on the Civil Code and Act CLIV of 1997 on Healthcare, and current Hungarian legislation shall apply.
These GTC are effective from December 1, 2024
Approved by:
Dr. Zsófia Horváth Managing Director